Terms and Conditions for Man With A Van Camberwell

These Terms and Conditions set out the basis on which Man With A Van Camberwell provides its services to residential and commercial customers across the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair and lawful arrangement for both parties. These terms apply to removals, deliveries, collections, transport assistance, loading support and related van service work, whether booked in advance or arranged at short notice.

Throughout this document, the expressions “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refer to the person, company or organisation booking the service. The use of terms such as van hire with driver, man and van service, removal van support and Camberwell van service refers broadly to the same type of transport service, unless the context makes clear otherwise. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking.

If any part of these terms is found to be invalid, unlawful or unenforceable, the remainder will continue in full force. Nothing in these terms affects your statutory rights as a consumer, nor does it exclude liability where such exclusion is not permitted by law. We recommend that you read this document carefully before confirming any booking, as it contains important information about payments, cancellations, liability, prohibited items and waste handling obligations.

1. Booking Process

A booking is only confirmed once we have accepted your request and, where applicable, received any required deposit or advance payment. A quotation may be provided before confirmation, but a quotation does not itself create a contract. The booking process usually begins when you provide details of the collection and delivery locations, the date, preferred time window, nature of the goods, access conditions and any special requirements, such as stairs, long carries, parking limitations or items requiring additional handling.

We rely on the information you provide to allocate the appropriate vehicle, time and staffing. It is your responsibility to ensure that the details are accurate and complete. If the information changes after booking, you must tell us as soon as possible. Significant changes may affect the price, timing, equipment required or whether the job can be completed as initially planned. We may decline or reschedule a booking if the original information was incomplete or inaccurate in a way that affects safe or reasonable service delivery.

A booking may be subject to availability, and we reserve the right to refuse any request at our discretion where we believe the job would be unsafe, unlawful, impractical or commercially unviable. We may also request identification or additional verification where necessary to prevent fraud, confirm ownership or comply with legal obligations. The customer must ensure that someone authorised to approve the move is present or reachable at the agreed time if decisions are needed on the day.

2. Service Scope and Customer Responsibilities

Our man with a van service is designed to assist with transport, lifting, loading and unloading as agreed in advance. Unless specifically included in the booking, we do not provide specialist packing, dismantling, assembly, electrical disconnection, plumbing disconnection, or the movement of hazardous or restricted items. Any additional services must be agreed before the job begins and may incur extra charges.

You are responsible for ensuring that the items to be transported are adequately packed, labelled and ready for loading unless we have expressly agreed to provide packing support. Fragile goods should be protected by suitable packaging, and you must tell us in advance about any items that are particularly heavy, valuable, delicate or awkward to move. We are entitled to rely on your description of the items and may refuse to handle items that appear unsafe, excessively heavy without proper equipment, or likely to cause injury or damage.

It is your responsibility to obtain any required permissions for access, parking, loading bays, building entry, lift use or site access. You must ensure the collection and delivery points are safe and reasonably accessible. If delays occur because access is not available, parking is obstructed, lifts are out of use, or the goods are not ready, additional waiting charges may apply. Where a delay becomes excessive, we may cancel the job and charge for the time and costs already incurred.

3. Payments, Charges and Invoicing

Prices may be fixed, hourly or based on a combination of factors including vehicle size, labour time, distance, access conditions and the type or quantity of goods being moved. Any estimate is provided in good faith on the basis of the information supplied by you. If the scope of work changes, the final charge may differ from the original estimate. Unless otherwise agreed, all prices are exclusive of VAT where VAT applies.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit, full prepayment or payment on completion depending on the nature of the job, the size of the booking or the level of risk involved. Accepted payment methods may vary, but any card processing fees, bank charges or similar costs imposed by a third party may be passed on where lawful and disclosed in advance.

Late payments may result in charges, interest and recovery action in accordance with applicable law. If an invoice remains unpaid, we reserve the right to suspend future services, recover our reasonable costs of collection and take steps to enforce payment. If the customer is a business, we may also charge interest under the Late Payment of Commercial Debts legislation where applicable. Payment is not deemed complete until cleared funds are received.

4. Cancellations, Amendments and Waiting Time

You may cancel or amend a booking by giving notice as early as possible. Cancellations made with sufficient notice may be eligible for a refund or partial refund, depending on the stage of preparation and any costs already incurred. If a deposit has been taken, it may be non-refundable where stated at the time of booking, particularly where vehicle allocation or reserved labour has already been committed to your job.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed with the work for reasons within your control, we may charge a cancellation fee, waiting fee or wasted journey fee. These charges reflect lost time, fuel, labour and planning resources. Where a booking is postponed, we will try to accommodate a new time, but we cannot guarantee availability.

We may cancel or suspend a booking if weather, traffic, vehicle breakdown, staff unavailability, safety concerns or other events beyond our control make performance impossible or unreasonable. In such cases, we will seek to notify you promptly and may offer an alternative date or a refund of sums paid for services not performed, subject to any costs already fairly incurred. We are not liable for consequential loss arising solely from such unavoidable disruption.

5. Liability, Damage and Insurance

We will exercise reasonable care and skill in performing the service. However, because moving goods can involve risks outside our control, our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, inherent defects, inadequate packaging, hidden fragility or damage caused by items shifting due to insufficient securing by the customer. We are also not responsible for loss or damage arising from inaccurate instructions or information supplied by you.

Where we are found legally responsible for direct loss or damage to goods caused by our negligence, our liability may be limited to the lesser of the fair market value of the affected item or the amount recoverable under any applicable insurance arrangement, subject always to mandatory consumer protections. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

The customer must tell us in advance about items of exceptional value, sentimental importance or special sensitivity. Such items may require additional protective arrangements or may be excluded from transport unless agreed in writing. If you choose to pack items yourself, you remain responsible for the suitability of the packaging. We recommend that valuable items are removed personally where practical, and that you retain proof of ownership for expensive or unusual goods.

6. Prohibited and Restricted Items

We do not carry items that are illegal, dangerous, contaminated, explosive, corrosive, highly flammable, radioactive or otherwise prohibited by law, unless we have expressly agreed and are legally permitted to do so with suitable controls. This includes, without limitation, unsealed chemicals, gas cylinders, asbestos, live animals, firearms, stolen goods and any item whose transport would breach applicable transport, environmental or public safety rules.

If prohibited items are presented for loading, we may refuse to move them and may terminate the booking immediately if necessary for safety or legal compliance. You will remain responsible for any costs, losses or penalties arising from your attempt to include such items. We may notify the relevant authorities where we reasonably suspect unlawful conduct or a threat to safety.

We also reserve the right to decline oversized, overweight or unstable items where the required equipment, manpower or access conditions are not suitable for safe handling. This includes items that cannot be moved without specialist lifting equipment, dismantling by a qualified professional or traffic management arrangements that were not included in the booking. Safety takes priority over speed or convenience in every case.

7. Waste Regulations and Disposal

If our service includes the removal, transfer or disposal of waste, the customer must ensure that the waste is accurately described and lawfully presented for collection. We only accept waste handling arrangements that comply with UK environmental and waste legislation. You must not ask us to dispose of controlled, hazardous or contaminated waste unless this has been explicitly agreed and is legally permissible.

Where waste is collected, transported or transferred, we may require confirmation of the type, origin and quantity of waste. The customer remains responsible for ensuring that waste is not mixed with restricted items, hazardous substances or unauthorised materials. If incorrect information is given and the load is later found to include prohibited waste, you may be liable for disposal costs, contamination charges, regulatory penalties and any reasonable expenses incurred by us in addressing the issue.

We may use licensed third parties or authorised facilities where appropriate. Where documentation is required, you agree to co-operate with reasonable requests for information or signatures needed for compliance records. In some cases, waste may be refused if we believe it could breach environmental rules, licensing conditions or the terms of a receiving facility. We are under no obligation to handle waste that cannot be lawfully processed.

8. Delays, Force Majeure and Traffic Conditions

Delivery times are estimates unless expressly guaranteed in writing. Traffic, road closures, weather, access delays, loading restrictions and other external factors may affect arrival or completion times. While we will act reasonably to minimise disruption, we are not liable for delay caused by circumstances beyond our control. The same applies to events such as accidents, fire, strikes, severe weather, civil disturbance, or interruption of services needed to carry out the booking.

Where delay becomes likely, we may contact you to revise the schedule, request a new access arrangement or ask you to make alternative plans. If the job cannot proceed within a reasonable period due to external disruption, we may suspend or cancel the service. Charges may still apply for work already completed or for reasonable costs incurred before the interruption.

If your own arrangements are affected by delay, you agree that we are not responsible for knock-on losses such as missed appointments, hotel costs, business interruption or loss of income unless such loss is a direct and foreseeable result of our proven breach and is recoverable under law. Nothing in these terms limits your statutory rights in relation to any service not performed with reasonable care and skill.

9. Complaints and Claims

If you believe there has been a problem with the service, you should notify us as soon as reasonably possible and provide supporting information, including photographs where relevant. Early notification helps us investigate the issue promptly and determine whether any damage or loss occurred during our care. Failure to report damage within a reasonable time may affect our ability to assess the claim properly.

Any claim relating to loss or damage must be supported by evidence of ownership, value and condition before the service took place, where reasonably available. We may ask for repair estimates, receipts or independent assessments. Our review of a complaint does not imply liability. We will assess each matter fairly and in accordance with these terms and applicable law.

Where appropriate, we may offer a remedy such as repair, replacement, partial refund or another reasonable solution. Any remedy will depend on the circumstances, the nature of the issue and the extent of our responsibility. We are not obliged to provide compensation for issues caused by the customer, by third parties, by packaging defects or by risks that were clearly disclosed in advance.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. If the customer resides in Scotland or Northern Ireland, mandatory local consumer rights may also apply where relevant, but the governing law of the contract shall remain as stated here unless otherwise required by law. Any dispute, claim or matter arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer legislation provides otherwise.

By booking a man with a van service, a van transport service, a moving van with driver or any similar arrangement, you confirm that you have read, understood and agreed to these terms. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the contract. These terms form the entire agreement between the parties in relation to the booking, subject to any written variation agreed by us.

We may update these Terms and Conditions from time to time to reflect changes in the law, operational practices or service offerings. The version applicable to your booking will be the one in effect when the contract is formed. Continued use of our services after an update will be taken as acceptance of the revised terms for future bookings. For avoidance of doubt, no oral statement shall override these written terms unless confirmed in writing by an authorised representative.