Terms and Conditions for Man With A Van Camberwell

These Terms and Conditions set out the basis on which Man With A Van Camberwell provides moving, transportation, loading, unloading, delivery, and related support services to customers in the UK. By making a booking, accepting a quotation, or allowing our crew to commence work, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before confirming any service. These terms are intended to be a clear legal page for customers seeking a dependable Camberwell man with a van service, while remaining applicable to our wider UK operations where relevant.

1. Definitions
“Company”, “we”, “us” and “our” refer to Man With A Van Camberwell. “Customer”, “you” and “your” refer to the person, business, or organisation booking the service. “Services” means any removal, transport, delivery, collection, disposal support, lifting, loading, unloading, packing assistance, or other agreed work provided by us. “Booking” means a confirmed request for Services whether made online, by telephone, by email, or through a written quotation accepted by the Customer. These terms apply to all man and van Camberwell bookings unless otherwise agreed in writing.

2. Service Scope
We provide a flexible van and man service for domestic and commercial customers, including single-item moves, small removals, furniture transport, student moves, office relocations, and general delivery support. The exact scope of work will depend on the information supplied at the time of booking. We reserve the right to decline or amend any service where the description provided by the Customer is incomplete, inaccurate, unsafe, or materially different from the actual job requirements. Any additional work not included in the original quotation may be charged separately.

3. Booking Process
To arrange a service with our Man With A Van Camberwell team, the Customer must provide accurate details, including the collection and delivery locations, access conditions, size and nature of items, preferred date and time, and any special handling needs. All bookings are subject to availability and are only confirmed once we have accepted the job and, where applicable, received any required deposit or advance payment. A booking confirmation may be issued in writing, by email, text message, or another recorded method. It is the Customer’s responsibility to check the confirmation carefully and notify us promptly of any errors.

We may request photographs, item lists, floor levels, parking information, or other relevant details to assess the job properly. If the Customer withholds material information or provides inaccurate details, we may revise the quote, adjust the vehicle or crew allocation, delay the service, or cancel the booking if the work cannot reasonably be completed as planned. If a specific time slot has been agreed, we will make reasonable efforts to attend on time, but all estimated arrival times are approximate unless explicitly guaranteed in writing.

4. Customer Responsibilities
The Customer must ensure that the property, premises, and goods are ready for the agreed service. This includes securing suitable access, arranging parking where necessary, protecting fragile items, disconnecting appliances where appropriate, and ensuring that all items to be moved are safe and lawful to transport. The Customer must tell us in advance about heavy, valuable, fragile, dangerous, or awkward items. The Customer is responsible for obtaining any required permissions from landlords, managing agents, building managers, or local authorities.

5. Payments and Charges
All charges will be based on the quotation provided, the agreed hourly rate, fixed fee, or another pricing method stated before the Booking is confirmed. Quotes may be based on the information supplied by the Customer and may be subject to change if the actual service differs from the original description. We may charge waiting time, congestion delays, stairs, long carry distances, failed access, additional labour, parking costs, tolls, or other reasonable expenses where these are not included in the original price. Any such charge will be explained where practicable.

Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit, partial advance payment, or full prepayment for certain bookings, especially at busy times or for higher-value jobs. Accepted payment methods will be stated at the time of booking. If payment is not made when due, we reserve the right to withhold final handover of goods where legally permitted, suspend future services, charge reasonable recovery costs, and/or pursue unpaid sums through lawful means. All prices are stated inclusive or exclusive of VAT as indicated in the quotation.

6. Cancellations and Amendments
Customers may request a cancellation or amendment by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is provided and whether staff, vehicles, or third-party resources have already been allocated. Where a deposit has been paid, it may be retained in whole or in part to cover administrative costs and lost business, unless otherwise required by law. If the Customer cancels after our crew has been dispatched, or fails to provide access, we may charge the full or partial quoted amount, including reasonable travel or labour costs.

7. Delay, Failure to Attend, and Force Majeure
We will use reasonable care and skill in delivering the Services, but we shall not be liable for delays or failure caused by circumstances beyond our reasonable control. Such circumstances may include severe weather, traffic incidents, road closures, vehicle breakdown, sickness, accidents, industrial disputes, fire, flood, acts of government, or restrictions imposed by third parties. If a delay occurs, we will attempt to notify the Customer and agree a revised time where possible. We are not responsible for indirect losses arising from unavoidable delays, provided we have acted reasonably.

8. Liability and Care of Goods
We take reasonable care when handling and transporting items, but the Customer remains responsible for ensuring that goods are properly packed, secured, and suitable for transport unless we have expressly agreed to provide packing services. We are not liable for damage caused by poor packaging, pre-existing defects, hidden weaknesses, or items that are unsuitable for transport. The Customer should point out any fragile or high-value items before loading begins. Where we assist with lifting or carrying, we may refuse to move items that appear unsafe, excessively heavy, unstable, or likely to cause injury or damage.

Our liability for loss or damage, whether arising in contract, negligence, or otherwise, shall be limited to the amount paid for the specific service affected, except where such limitation is not permitted by law. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law. The Customer should consider arranging appropriate insurance for valuable, fragile, or irreplaceable goods. We do not accept responsibility for consequential losses, loss of profit, loss of business, or emotional distress arising from the service.

9. Waste Regulations and Disposal
Where the service includes removal, clearance, or disposal support, the Customer must disclose in advance any waste, bulky items, electrical items, mattresses, furniture, or mixed loads. We will only transport or dispose of waste in accordance with applicable UK waste regulations. The Customer must not ask us to collect, move, or dispose of hazardous waste, asbestos, chemicals, gas cylinders, clinical waste, or any other prohibited material unless we have expressly agreed in writing and the necessary legal arrangements are in place. We reserve the right to refuse any item that may create a compliance or safety risk.

If we remove waste on the Customer’s behalf, the Customer confirms that they are the lawful owner of the waste or have authority to arrange its removal, and that the waste has not been fly-tipped or unlawfully deposited. Any disposal, transfer, or recycling will be carried out at authorised facilities where required. The Customer must provide truthful information about the origin and nature of waste items. If additional charges arise because waste is incorrectly described, separated, sorted, or classified, those charges may be passed on to the Customer.

10. Access, Parking, and Property Conditions
The Customer must ensure that access routes are reasonably safe and that parking or loading arrangements are available where needed. If permits, bay suspensions, escorts, keys, codes, lift access, or building permissions are required, the Customer must arrange these in advance unless we have expressly agreed to do so. We are not liable for delays or increased costs caused by restricted access, unsuitable parking, narrow stairways, blocked entrances, or other site-specific difficulties that were not disclosed before the Booking. Any damage arising from unsafe premises or hidden hazards remains the Customer’s responsibility unless caused directly by our negligence.

11. Goods Not Accepted
We do not normally transport items that are illegal, stolen, dangerous, unstable, infested, perishable without prior agreement, or otherwise unsuitable for carriage. We may refuse to handle cash, jewellery, essential documents, medicines, live animals, or high-value items unless special arrangements have been agreed in writing. The Customer must not include prohibited substances, flammable liquids, firearms, or any item the carriage of which would breach the law, vehicle safety rules, or insurance requirements. If prohibited goods are discovered, we may terminate the service immediately and notify the relevant authorities where required.

12. Insurance and Claims
We maintain insurance cover appropriate to the nature of our services, but insurance does not replace the Customer’s duty to protect their own goods. Claims for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. The Customer must provide evidence of the alleged loss or damage, including photographs, item descriptions, and proof of value where relevant. We may inspect the items, packaging, vehicle, and job notes before confirming any claim. No claim will be considered if the Customer has not given us a fair opportunity to investigate.

13. Complaints and Remedies
Any concerns about the service should be raised promptly so that we can attempt to resolve the issue fairly and efficiently. We may offer re-performance, correction, partial refund, or another reasonable remedy depending on the circumstances. This does not affect any statutory rights the Customer may have under UK consumer law. However, we will not be responsible for problems that arose because the Customer failed to provide accurate information, adequate access, or suitable packaging. Our aim is to provide a professional Camberwell man with a van experience that is transparent and properly managed.

14. Termination
We may refuse, suspend, or terminate a booking where the Customer breaches these Terms, acts abusively, requests unlawful disposal, provides false information, or creates a health and safety risk. If the service is terminated after work has started, the Customer will remain responsible for payment of all reasonable work completed up to the point of termination, together with any additional costs already incurred. We may also terminate if continued performance becomes impossible or unsafe. Termination does not affect rights and obligations that have already accrued.

15. Data and Privacy
We will use personal information supplied for the purposes of managing bookings, issuing invoices, handling customer service, and complying with legal obligations. We will only process data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties. It may be shared with service providers, insurers, payment processors, or legal authorities where necessary and lawful. By booking a man with a van Camberwell service, the Customer agrees that we may store and use relevant information for legitimate business purposes.

16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute unless mandatory consumer law provides otherwise. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be effective unless it is made in writing.