Terms and Conditions

Man With a Van Camberwell Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Camberwell provides removal, collection, delivery, and associated services. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer and business customers within the United Kingdom. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means any removal, man and van, transport, loading, unloading, packing, delivery, collection, or related services we agree to provide to you.

We, us, our means the operator trading as Man With a Van Camberwell.

You, your means the individual or business making a booking or using our services.

Booking means a confirmed arrangement for services on a specified date, time and location, whether agreed verbally or in writing.

Goods means the items, furniture, belongings, equipment, or other property that we are instructed to move, handle, transport, or dispose of.

Waste means any items or materials that you ask us to dispose of, or that must be disposed of as part of the service.

2. Scope of Services

We provide man and van and removal services including, but not limited to, household moves, office and commercial moves, local collections and deliveries, and small-scale transport of items. The exact scope of work will be as agreed at the time of booking and confirmed by us.

We reserve the right to refuse to carry or handle any items which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage or injury. This includes, without limitation, flammable materials, explosives, chemicals, illegal substances, perishable goods, or items not adequately packed.

Any quotations or estimates provided are based on the information you give us about the property locations, access, parking, and the volume and nature of goods to be moved. If this information is incomplete or inaccurate, we may adjust pricing or, where necessary, refuse or postpone the service.

3. Booking Process

You may request a quotation or make a booking by contacting us through our accepted communication methods. All bookings remain subject to our acceptance and availability.

To make a booking, you must provide accurate and complete information, including:

1. Collection and delivery addresses.

2. Details of the property type and number of rooms, where applicable.

3. A description and approximate quantity of goods to be moved.

4. Details of any particularly heavy, fragile, or valuable items.

5. Information about access restrictions, stairs, lifts, parking limitations, or time constraints.

Your booking is confirmed when we explicitly accept it and, where required, when any deposit has been received. We may also request written confirmation of the booking details. It is your responsibility to check that all details in the confirmation are correct and to notify us promptly of any errors or changes.

4. Pricing and Quotations

Prices may be based on hourly rates, fixed rates, or a combination, as notified to you at the time of booking. Any quotation we provide will normally set out the basis of the charge and any assumptions made.

Unless expressly stated otherwise, quotations do not include:

1. Parking charges, congestion charges, tolls, or similar costs.

2. Charges for additional services such as packing, dismantling or reassembly of furniture.

3. Storage costs.

4. Disposal or waste charges.

We reserve the right to revise a quotation or apply additional charges in the following situations:

1. The service takes longer than anticipated due to reasons outside our control, including delays in access, keys not being available, or waiting for third parties.

2. The volume or nature of goods differs from that initially described.

3. There are unforeseen access issues, such as long carry distances, additional flights of stairs, or unsuitable parking.

4. You request additional services or changes to the agreed work on the day.

5. Payments

Payment terms will be communicated to you at the time of booking. We may require a deposit to secure your booking, which may be non-refundable in accordance with our cancellation policy set out below.

Unless otherwise agreed:

1. Deposits must be paid by the deadline we specify, failing which the booking may be cancelled.

2. The remaining balance is payable on or before completion of the service.

3. Payment must be made using a method we accept, such as card or bank transfer, as specified when booking.

All charges are payable in pounds sterling. For business customers, we may agree alternative payment terms in writing. If any amount falls overdue, we may suspend further services and charge interest at the statutory rate applicable under UK law, as well as any reasonable costs incurred in recovering the debt.

6. Cancellations and Changes

You may cancel or amend your booking by contacting us as soon as possible. The following cancellation terms generally apply unless we agree otherwise in writing:

1. If you cancel more than 48 hours before the scheduled start time, we will normally refund any deposit paid, less any non-recoverable costs we have reasonably incurred.

2. If you cancel within 24 to 48 hours of the scheduled start time, we may retain some or all of the deposit or charge up to 50 percent of the estimated service cost.

3. If you cancel within 24 hours of the scheduled start time or fail to provide access, we may charge up to 100 percent of the estimated service cost.

Any request to reschedule a booking is subject to availability and our agreement. We will use reasonable efforts to accommodate changes, but we are not obliged to do so. We may treat a rescheduling request as a cancellation and rebooking where it would cause us significant loss or operational disruption.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness, accidents, or other operational issues. In such cases, our liability will be limited to refunding any deposit or prepayment made for the affected booking, or rebooking the service at a mutually agreed time.

7. Your Responsibilities

You are responsible for:

1. Ensuring that you have the legal right to move the goods and that they are not stolen or illegally held.

2. Providing accurate information about access, parking, and the nature and quantity of goods.

3. Securing parking arrangements and any permits needed at collection and delivery addresses.

4. Making sure that goods are suitably packed, protected, and labelled, unless you have arranged for us to provide packing services.

5. Removing any fixtures, fittings, or items that are not intended to be moved, and clearly identifying such items to our team.

6. Being present or appointing an authorised representative at the collection and delivery locations to direct our staff and confirm that the service has been completed.

If you fail to carry out any of the above responsibilities, we may charge for waiting time, additional work, or any losses we incur as a result.

8. Liability for Loss or Damage

We will take reasonable care when handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for:

1. Loss or damage arising from your failure to pack goods securely, unless we have provided packing services.

2. Damage to goods where they already had a defect, weakness, or pre-existing damage.

3. Loss or damage to items of particularly high value, such as cash, jewellery, watches, precious metals, important documents, artwork, antiques, or collectibles, unless we have specifically agreed in writing to carry such items and you have declared their value.

4. Loss or damage caused by wear and tear, gradual deterioration, vermin, or atmospheric conditions.

5. Loss or damage occurring where we are following your instructions and those instructions are given against our advice.

Our liability for any loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable cost of repair or replacement, taking into account age, condition, and depreciation, and will not exceed the stated limits of our insurance cover in force at the time of the incident.

You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, within 7 days of completion of the service. You must provide reasonable evidence of the loss or damage, including photographs, receipts, or other documentation we may reasonably request.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

9. Indirect Loss and Time Limits

We will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the services we provide.

Any claim against us must be brought within 12 months of the date of the service giving rise to the claim. After this period, you will be deemed to have waived your right to bring any claim.

10. Waste and Disposal Regulations

We comply with applicable UK waste and environmental regulations when handling waste and items for disposal. We are not a general waste collection service, and we only remove waste by prior agreement.

Where we agree to remove waste or unwanted items:

1. You confirm that you have full authority to dispose of such items.

2. You must accurately identify items intended for disposal and clearly separate them from goods to be moved.

3. We may charge additional fees based on weight, volume, type of waste, and disposal costs.

We will not handle or transport hazardous waste, controlled substances, clinical waste, or any materials requiring specialist licences or treatment. If we discover such items during a job, we may refuse to move them and may charge for any costs or delays incurred.

Fly-tipping and unlawful disposal of waste is a criminal offence. We will dispose of waste only at authorised facilities or through authorised channels. You agree not to request or encourage any disposal that would breach waste legislation. If you do so, we may terminate the service immediately and report the matter to the relevant authorities.

11. Access, Parking and Property Damage

You are responsible for ensuring safe and reasonable access to the collection and delivery locations, including provision of suitable parking for our vehicle. If suitable parking is not available, we may need to park further away, resulting in increased time or charges.

We are not responsible for damage to driveways, paths, or other surfaces caused by the weight or movement of our vehicles, where you have requested or agreed that vehicles be driven onto such areas.

We will take reasonable care to avoid damaging property while moving goods. However, minor marks or scuffs to walls, floors, or doorframes may occur in confined spaces, and we will not be liable for cosmetic damage that arises where we have used reasonable care and skill. If you are concerned about particular areas, you should inform our team before work begins so that additional precautions can be considered.

12. Insurance

We maintain insurance cover appropriate for our services. Details of our current cover and any applicable limits or exclusions are available on request. It is your responsibility to consider whether this cover is adequate for your needs and, if necessary, to arrange additional insurance for high-value or particularly fragile items.

13. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible on the day, so that we have an opportunity to resolve it. If the matter is not resolved to your satisfaction, you should submit a written complaint, providing full details of the issue, within 7 days of the service.

We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may propose remedial action, a goodwill gesture, or refer the matter to our insurers.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, traffic incidents, road closures, strikes or industrial disputes, acts of terrorism, or failures of utility services.

15. Data Protection and Privacy

We will process any personal information you provide in accordance with applicable UK data protection laws. We will use your information for the purposes of managing your booking, providing our services, handling payments, and communicating with you. We may retain records of your booking for a reasonable period for accounting, legal, and operational purposes.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. We may also agree specific terms with you in writing that vary these general Terms and Conditions; in the event of any conflict, the specific written terms will take precedence.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or our services.

By confirming a booking with Man With a Van Camberwell, you acknowledge that you have read, understood, and agree to these Terms and Conditions.