Privacy Policy

Man With a Van Camberwell Privacy Policy

This Privacy Policy explains how Man With a Van Camberwell collects, uses, stores and shares personal data about customers in the Camberwell area and surrounding locations. It also sets out your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all customers and prospective customers of Man With a Van Camberwell in our service area, including individuals and businesses who contact us, request a quote, or use our services.

Who we are and scope of this policy

Man With a Van Camberwell is a removals and transport service provider operating in the Camberwell area and nearby locations. In relation to the personal data we collect from you, we act as a data controller. This means we decide how and why your personal data is used and are responsible for ensuring it is handled in accordance with applicable data protection laws.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identity and contact details such as your name, address, collection and delivery addresses, and any other contact details you choose to provide to arrange our services.

Service and booking information such as details of your requested move, dates and times, property access information, inventory or description of items to be moved, and any special instructions you give us.

Communication records such as information contained in enquiries, quotes, messages, and any other correspondence between you and Man With a Van Camberwell.

Payment-related information such as details necessary to process payments for our services. Where payments are processed by a third party, we will receive limited information about the transaction, such as confirmation of payment and the amount paid.

Technical and usage information such as information you provide when using our online forms or digital tools, including the date and time of your enquiry and basic device or browser information, where this is needed to deliver or secure our services.

We do not intentionally collect special category personal data such as health information or information about criminal convictions. Please avoid sharing such information unless it is strictly necessary to provide the service, and only share what is absolutely required.

How we collect your personal data

We collect personal data from you directly when you contact us to request information, ask for a quote, or book a service. This can be by phone, online forms, messages, or in person.

We may also receive personal data from third parties where a person books a service on your behalf, for example a family member, landlord, letting agent, or business contact. In such cases, we will treat this information in the same way as if you had provided it to us directly and will take reasonable steps to inform you of this Privacy Policy.

Lawful bases for processing your data

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract. We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform any contract we have with you. For example, to provide quotes, confirm bookings, and carry out removals services.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries and complaints, keeping business records, and safeguarding our business and customers.

Legal obligations. We may process your personal data where it is necessary for compliance with a legal obligation we are subject to, such as record-keeping, tax, or accounting requirements.

Consent. In some limited situations, we may rely on your consent, for example where we would like to send you certain types of marketing messages that you have opted in to receive. Where we rely on consent, you can withdraw it at any time by contacting us.

How we use your personal data

We use the personal data we collect from you for the following purposes:

To respond to your enquiries, provide quotes, and communicate with you about potential or confirmed bookings.

To plan, manage, and deliver our man and van, removals, and transport services, including scheduling drivers, vehicles, and staff, and ensuring safe and efficient collection and delivery.

To process payments, issue invoices, and maintain accurate financial and transaction records.

To manage our relationship with you, including handling feedback, queries, or complaints and updating you about changes to our services or terms where necessary.

To operate, protect, and improve our business, including using aggregated or anonymised information for service planning, training, and quality control.

To comply with legal requirements, respond to lawful requests from authorities, and protect our rights, property, staff, and customers.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and in accordance with legal, accounting, and reporting requirements.

In general, we retain personal data relating to bookings and services for a period necessary to deal with any queries, complaints, or legal claims, and to meet our tax and accounting obligations. When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be linked to you.

Sharing your personal data and processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection laws.

Service providers and processors. We may engage third party companies to help us deliver our services or manage our business. These can include payment processors, accountancy or bookkeeping providers, drivers or subcontractors helping to carry out moves, and IT or administrative support providers. These third parties only process your personal data on our instructions and are required to keep it secure and confidential.

Professional advisers. We may share personal data with professional advisers such as accountants, auditors, or legal advisers, where this is necessary for the services they provide to us.

Authorities and legal obligations. We may disclose personal data where we are required to do so by law or in response to valid requests by public authorities. We may also share information in order to protect our rights or the safety of our staff and customers.

We do not sell your personal data to third parties.

International transfers

As a local service provider, we aim to keep your personal data within the United Kingdom or the European Economic Area wherever possible. If, in limited circumstances, your data is transferred outside these areas, we will ensure that appropriate safeguards are in place to protect your personal data in line with applicable data protection laws.

Your data protection rights

Under data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restrict processing. You have the right to request that we restrict the processing of your personal data in specific situations, such as while we are dealing with a correction request.

Right to object. You have the right to object to processing of your personal data that is based on our legitimate interests, including any direct marketing.

Right to data portability. In some cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transfer that data to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

How to exercise your rights

If you wish to exercise any of the rights set out in this Privacy Policy, or if you have any questions about how we handle your personal data, you can contact Man With a Van Camberwell using the contact details you already have for us. We may need to verify your identity before responding to your request.

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, this period may be extended. We will inform you if this is the case.

Complaints and contact

If you have concerns about how we use your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK data protection supervisory authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the law, or guidance. Any updates will take effect when the revised policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.